Subject: New Reply Received - Order number- 9789619943
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 16:26:32 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Order number- 9789619943  Ticket comment <div style="margin-top: 0px" dir="ltr">Hi when is it expected to be picked up? </div>
Saturday, 19 September 2020, 09:51PM +04:00 from <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>:<br><br><blockquote id="mail-app-auto-quote" cite="16005378860000000785" style="border-left:1px solid #FC2C38; margin:0px 0px 0px 10px; padding:0px 0px 0px 10px">

    

	

	

	

	

	

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<div style="margin-top: 0px" dir="ltr">Hello,</div>
<div dir="ltr">Thank you for your email.</div>
<div dir="ltr">The location will be as following:</div>
<div dir="ltr">Flat: 7308<br>
Floor: 3<br>
Building: Terrace Apartments A<br>
Community: Uptown Mirdiff</div>
<div dir="ltr">Contact no. 050 5061616</div>
<div dir="ltr">Regards,<br>
Divina</div>
Saturday, 19 September 2020, 05:09PM +04:00 from Babyshop <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>:<br><br><blockquote id="mail-app-auto-quote_mr_css_attr" cite="16005209400000006663" style="border-left:1px solid #FC2C38;margin:0px 0px 0px 10px;padding:0px 0px 0px 10px">

    

	

	

	

	

	

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<div dir="ltr">Hi Divina,</div>
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<div dir="ltr">Thank you for shopping with us.</div>
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<div dir="ltr">With reference to order no #9789619943<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would like to inform you that we do not offer exchange of the item. However, only return and refund can be done.</div>
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<div dir="ltr">We would request you to please share your complete address and contact number so that we can create return request for the item #162131630 - - NUK Luna Electric Breast Pump.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1493559