Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 15:42:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i’ve just received my order, and i paid the total amount (520) however I received only 2 items           07:18 PM, 22nd Sep                     User                    Called the delivery guy immediately and he told me to contact you           07:18 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           07:18 PM, 22nd Sep                     User                    Hi           07:18 PM, 22nd Sep                   Shivani                    Kindly share the order number.           07:18 PM, 22nd Sep                     User                    Ok           07:18 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           07:19 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           07:21 PM, 22nd Sep                     User                    Yes           07:22 PM, 22nd Sep                     User                    one moment           07:22 PM, 22nd Sep                     User                    Order number 2000176209           07:23 PM, 22nd Sep                     User                    Hey           07:24 PM, 22nd Sep                     User                    you still there?           07:24 PM, 22nd Sep                   Shivani                    Thank you for the order number.           07:24 PM, 22nd Sep                   Shivani                    We would like to inform you that after checking your order, we found out that your order has been delivered completely.           07:24 PM, 22nd Sep                     User                    No           07:24 PM, 22nd Sep                     User                    I received two items only           07:24 PM, 22nd Sep                   Shivani                    Kindly share the name of the items which are missing so that we can forward your issue to our team.           07:25 PM, 22nd Sep                     User                    it was one package that contained 2 items only           07:26 PM, 22nd Sep                   Shivani                    Kindly share the name of the items which are missing so that we can forward your issue to our team.           07:26 PM, 22nd Sep                     User                    Striped Polo Neck T-shirt with Short Sleeves And Melange Long Sleeves Sweatshirt with Zip Closure and Hood           07:27 PM, 22nd Sep                   Shivani                    Thank you for the details.           07:28 PM, 22nd Sep                   Shivani                    We will forward your issue to or team and once we will get any update we will get back to you via email.           07:29 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            07:29 PM, 22nd Sep                     User                    Is there a phone number that i can call?           07:29 PM, 22nd Sep                     User                    This is really devastating           07:30 PM, 22nd Sep                     User                    heeyyy???           07:30 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           07:31 PM, 22nd Sep                     User                    stop sending me the same sentence over and over again           07:31 PM, 22nd Sep                     User                    is there a phone number that i can call??           07:31 PM, 22nd Sep                   Shivani                    This is surely not the experience we want our customers to have when they shop with us.           07:31 PM, 22nd Sep                     User                    customer support number?           07:31 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           07:32 PM, 22nd Sep                     User                    ok           07:33 PM, 22nd Sep                   Shivani                    Thank you for holding up            07:36 PM, 22nd Sep                   Shivani                    You can contact support team on 0020-22578188           07:37 PM, 22nd Sep                     User                    This number is not working           07:37 PM, 22nd Sep                     User                    already tried that           07:37 PM, 22nd Sep                   Shivani                    We would like to inform you that we have only this contact number and if you have any issue email support ream on [email-masked]           07:38 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            07:40 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           07:41 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508993