Subject: Ticket Assigned - Conversation with samina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 12:23:16 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samina samina                    Bot:  Hi again! Bot:  Please enter your name Customer:  samina Bot:  Hi Samina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:14 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:15 PM, 22nd Sep                     samina                    Hi, I want to know about my refund for Order #9602451075           04:15 PM, 22nd Sep                     samina                    Aramex collected the rder on Thursday and now its Tuesday...still waiting for my refund           04:16 PM, 22nd Sep                     samina                    I have already returned the products and I want my refund now           04:18 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:18 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:18 PM, 22nd Sep                   Shivani                    Thank you for holding up            04:19 PM, 22nd Sep                   Shivani                    We would like to inform you that your product reached our warehouse.           04:19 PM, 22nd Sep                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           04:20 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            04:20 PM, 22nd Sep                     samina                    yesterday also they said same           04:21 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:21 PM, 22nd Sep                     samina                    the product reached the warehouse on saturday           04:21 PM, 22nd Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           04:21 PM, 22nd Sep                   Shivani                    We will get back to you via email.           04:22 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            04:22 PM, 22nd Sep                     samina                    ok           04:22 PM, 22nd Sep                     samina                    no thanks ..please resolve this issue asap           04:22 PM, 22nd Sep                   Shivani                    You're most welcome.           04:22 PM, 22nd Sep                   Shivani                    We will try to resolve it on priority.           04:22 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:23 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508347