Subject: Ticket Assigned - Conversation with hi my name zuraidah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 12:22:36 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name zuraidah hi my name zuraidah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name zuraidah Bot:  Hi Hi My Name Zuraidah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530814642            03:59 PM, 22nd Sep                     hi my name zuraidah                    I would like change the size           04:00 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:00 PM, 22nd Sep                   Shivani                    Kindly share your order number and name of the item which you want to change.           04:01 PM, 22nd Sep                     hi my name zuraidah                    Hi shivani , just now only I received my order but there is 3 clothes I need to change the size ... it was so big . How is the process?           04:01 PM, 22nd Sep                   Shivani                    Kindly share your order number so that we can check.           04:02 PM, 22nd Sep                     hi my name zuraidah                    LM6224994284           04:03 PM, 22nd Sep                   Shivani                    Kindly share the name of the item which is having size issue.           04:03 PM, 22nd Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:05 PM, 22nd Sep                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:06 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            04:06 PM, 22nd Sep                     hi my name zuraidah                             04:07 PM, 22nd Sep                   Shivani                    Do you want us to create return request for these two item?           04:09 PM, 22nd Sep                   Shivani                    Or will you return the items at store.           04:09 PM, 22nd Sep                     hi my name zuraidah                    Kod number 161265613- I would like to size 32, Kod 161987466- I would like change to size 10 , and kod 161551350- I would like to change to size M. Please           04:11 PM, 22nd Sep                     hi my name zuraidah                    I cannot go to store           04:11 PM, 22nd Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges.           04:12 PM, 22nd Sep                   Shivani                    Only return and refund can be done.           04:12 PM, 22nd Sep                   Shivani                    I would request you to please stay on hold while I create return request for these two items.           04:13 PM, 22nd Sep                     hi my name zuraidah                    Ok if like that I want to return and refund . Then I will order the new again           04:13 PM, 22nd Sep                     hi my name zuraidah                    Not 2 ... is 3 items           04:13 PM, 22nd Sep                     hi my name zuraidah                    Read my msg again           04:13 PM, 22nd Sep                   Shivani                    I am sorry for that.           04:14 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I create return request.           04:14 PM, 22nd Sep                     hi my name zuraidah                             04:16 PM, 22nd Sep                   Shivani                    Thank you for holding up            04:16 PM, 22nd Sep                     hi my name zuraidah                    Ok I will wait take your time           04:16 PM, 22nd Sep                   Shivani                    We would like to inform you that we have create a return request for these items     161987466 - - Iconic Checked A-line Midi Dress with 3/4 Sleeves  161551350 - - Sustainable Chequered Bomber Jacket with Long Sleeves  161265613 - - Sustainable Maxi Skirt with Button and Pocket Detail           04:17 PM, 22nd Sep                   Shivani                    Our courier team will contact you in 2 - 5 working days for the collection.           04:18 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            04:18 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:20 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need any help.           04:22 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508344