Subject: Ticket Assigned - Conversation with dalal abdullah sahlan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 11:42:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dalal abdullah sahlan dalal abdullah sahlan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dalal abdullah sahlan Bot:  Hi Dalal Abdullah Sahlan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8204121302 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569938981            03:28 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:29 PM, 22nd Sep                     dalal abdullah sahlan                    Hello. I revieved my order but I have 4 wrong items           03:30 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:30 PM, 22nd Sep                   Shivani                    This is really unfortunate that you had received a wrong items in your purchase with us. We understand that you are sceptical about your future purchases.           03:30 PM, 22nd Sep                   Shivani                    Kindly share the image of the items which you have received.           03:30 PM, 22nd Sep                     dalal abdullah sahlan                    Yes I am           03:30 PM, 22nd Sep                     dalal abdullah sahlan                    Hold on           03:31 PM, 22nd Sep                   Shivani                    Sure           03:31 PM, 22nd Sep                     dalal abdullah sahlan                    Ttt           03:32 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:34 PM, 22nd Sep                     dalal abdullah sahlan                             03:34 PM, 22nd Sep                     dalal abdullah sahlan                    I ordered 4 different items but got these items instead           03:35 PM, 22nd Sep                   Shivani                    Thank you for the image.           03:35 PM, 22nd Sep                   Shivani                    Please be assured this will not repeat in future again.           03:35 PM, 22nd Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:35 PM, 22nd Sep                   Shivani                    You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:36 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            03:36 PM, 22nd Sep                     dalal abdullah sahlan                    I don't have an invoice I ordered online           03:37 PM, 22nd Sep                   Shivani                    You can show them your order confirmation email.           03:37 PM, 22nd Sep                     dalal abdullah sahlan                    Ok           03:37 PM, 22nd Sep                     dalal abdullah sahlan                    And what about exchange of dress sizes           03:38 PM, 22nd Sep                     dalal abdullah sahlan                    Can I do that too?           03:38 PM, 22nd Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges.           03:38 PM, 22nd Sep                   Shivani                    Only return and refund can be done.           03:38 PM, 22nd Sep                     dalal abdullah sahlan                    OK.  So I can return dress and get refund to my credit balance? ?           03:39 PM, 22nd Sep                   Shivani                    Yes, you will receive your refund in your credit wallet.           03:40 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?           03:40 PM, 22nd Sep                     dalal abdullah sahlan                    Thank you shivani           03:40 PM, 22nd Sep                     dalal abdullah sahlan                    I will return the items again           03:40 PM, 22nd Sep                   Shivani                    You're most welcome.           03:41 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:42 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508219