Subject: Ticket Assigned - Conversation with bedour
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 10:51:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bedour bedour                    Bot:  Hi again! Bot:  Please enter your name Customer:  bedour Bot:  Hi Bedour ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:37 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:37 PM, 22nd Sep                     bedour                    I’ve tried to place an order 7/9 but the order did not place but the amount was deducted twice since I was trying several times           02:38 PM, 22nd Sep                     bedour                    I sent several e-mail that the payment will be refunded and since then I did not hear from u           02:39 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:39 PM, 22nd Sep                     bedour                    I contacted u via e-mail / direct message in Twitter , hear nothing from u           02:39 PM, 22nd Sep                     bedour                    This is the worse experience,           02:40 PM, 22nd Sep                   Shivani                    Kindly share your email address which you have used while placing your order.           02:40 PM, 22nd Sep                     bedour                    [email-masked]           02:40 PM, 22nd Sep                     bedour                             02:41 PM, 22nd Sep                   Shivani                    Thank you for the email.           02:41 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:41 PM, 22nd Sep                     bedour                    This is the latest statement, with the amount deducted twice 0.080 and 0.080           02:42 PM, 22nd Sep                   Shivani                    Thank you for holding up            02:44 PM, 22nd Sep                   Shivani                    We would request you to please share the transaction number for both the deduction so that we can forward your issue to our team.           02:44 PM, 22nd Sep                     bedour                    2540339 and 2540353           02:45 PM, 22nd Sep                   Shivani                    Thank you for your response.           02:45 PM, 22nd Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           02:45 PM, 22nd Sep                     bedour                    I also just sent a photo of my bank statement           02:46 PM, 22nd Sep                   Shivani                    Yes, we have checked that screenshot.           02:46 PM, 22nd Sep                   Shivani                    We will get back top you soon via email.           02:46 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            02:46 PM, 22nd Sep                     bedour                    I hope it do take longer because since 10 ago I contacted u and I get no refund or answer           02:47 PM, 22nd Sep                     bedour                    Don’t**           02:47 PM, 22nd Sep                     bedour                    10 days           02:47 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:48 PM, 22nd Sep                   Shivani                    We will try to resolve it on priority.           02:48 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:51 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1508005