Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 10:32:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:22 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:22 PM, 22nd Sep                     hi                    Ho no one get back to me           02:22 PM, 22nd Sep                     hi                    Hi           02:22 PM, 22nd Sep                     hi                    I emailed so many times to change my status and its been 1 month now           02:23 PM, 22nd Sep                   Shivani                    Kindly elaborate your issue so that we can help you.           02:23 PM, 22nd Sep                     hi                    No one i working properly here           02:23 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:23 PM, 22nd Sep                   Shivani                    Kindly share the order number           02:23 PM, 22nd Sep                     hi                    Topically everyone is coming online and saying sorry. But its enough           02:24 PM, 22nd Sep                     hi                    Shopping with u guys wasted my money and time as well           02:24 PM, 22nd Sep                     hi                    Tell ur manager about me           02:25 PM, 22nd Sep                     hi                    And tell her to check my email           02:25 PM, 22nd Sep                     hi                    Emails*           02:25 PM, 22nd Sep                   Shivani                    This is surely not the experience we want our customers to have when they shop with us. Our services  are always meant to be a hassle free process.           02:26 PM, 22nd Sep                   Shivani                    We have checked and found that your issue has been escalated to the concern team and once we will get any update we will get back to you.           02:28 PM, 22nd Sep                   Shivani                    Please allow us some more time to resolve your issue.           02:28 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            02:28 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:30 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:31 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507934