Subject: Ticket Assigned - Conversation with zahraa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 10:28:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahraa zahraa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahraa Bot:  Hi Zahraa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96569646993            02:17 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:17 PM, 22nd Sep                     zahraa                    Hello , I received my order just now, but one of the items is wrong           02:18 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:18 PM, 22nd Sep                   Shivani                    Kindly share the order number and name of the item which you have received wrong along with the image of the item.           02:19 PM, 22nd Sep                     zahraa                             02:19 PM, 22nd Sep                     zahraa                    Order #8204021964           02:20 PM, 22nd Sep                   Shivani                    Kindly share your order number.           02:20 PM, 22nd Sep                   Shivani                    Thank you for the order number.           02:20 PM, 22nd Sep                     zahraa                             02:21 PM, 22nd Sep                   Shivani                    Please be assured this will not repeat in future again.           02:21 PM, 22nd Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           02:21 PM, 22nd Sep                   Shivani                    You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:21 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            02:22 PM, 22nd Sep                     zahraa                    Can I have your email           02:23 PM, 22nd Sep                     zahraa                    Because I tried to send for [email-masked]           02:23 PM, 22nd Sep                     zahraa                    But it didn’t work           02:24 PM, 22nd Sep                   Shivani                    You can send your query at [email-masked]           02:25 PM, 22nd Sep                   Shivani                    Also, we can share your query here on chat so that we can help you.           02:25 PM, 22nd Sep                     zahraa                    Ok thank you           02:26 PM, 22nd Sep                   Shivani                    You're most welcome.           02:26 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            02:26 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:28 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507918