Subject: Ticket Assigned - Conversation with ahmed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 10:15:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  054298738            01:59 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:59 PM, 22nd Sep                     ahmed                    I want to ask about a stroller graco           02:00 PM, 22nd Sep                     ahmed                             02:01 PM, 22nd Sep                   Shivani                    Have your placed your order?           02:01 PM, 22nd Sep                     ahmed                    This one no i can not find online           02:01 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I check.           02:01 PM, 22nd Sep                     ahmed                    Ok           02:01 PM, 22nd Sep                     ahmed                    And when will the natinal day offers start ?           02:02 PM, 22nd Sep                   Shivani                    Thank you for holding up            02:05 PM, 22nd Sep                   Shivani                    We are sorry to inform you that we can not find the item #Duo Elack Stroller on our website.           02:06 PM, 22nd Sep                   Shivani                    However, we would request you to please either purchase the item from our store or you can check all other stroller here at           02:07 PM, 22nd Sep                   Shivani                    https://www.centrepointstores.com/sa/en/search?q=stroller%3AallCategories%3Absbabyandmoms&p=4           02:07 PM, 22nd Sep                     ahmed                    Welcome           02:07 PM, 22nd Sep                   Shivani                    Also, we would like to inform you that currently we do not any information regarding the National Day offer.  Our another Sale is going live and you can check here at https://www.centrepointstores.com/sa/en/           02:09 PM, 22nd Sep                   Shivani                    Kindly check the National Day Sale offer and promotion here at https://www.centrepointstores.com/sa/en/offers           02:10 PM, 22nd Sep                   Shivani                    We have check and find one item #Graco Stadium Duo Baby Stroller           02:11 PM, 22nd Sep                   Shivani                    You can check it here at https://www.centrepointstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Graco-Stadium-Duo-Baby-Stroller/p/161602460           02:11 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            02:12 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:14 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:15 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507860