Subject: Ticket Assigned - Conversation with arianne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:59:07 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arianne arianne                    Bot:  Hi again! Bot:  Please enter your name Customer:  arianne Bot:  Hi Arianne ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:42 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:43 PM, 22nd Sep                     arianne                    Hi just want to recheck aramex alrrady collected thr wrong item           01:43 PM, 22nd Sep                     arianne                    Whats the next step?           01:44 PM, 22nd Sep                   Shivani                    Kindly share your order number.           01:44 PM, 22nd Sep                     arianne                    S moment           01:44 PM, 22nd Sep                   Shivani                    Sure           01:44 PM, 22nd Sep                     arianne                    7403650863           01:46 PM, 22nd Sep                     arianne                    Hi           01:47 PM, 22nd Sep                   Shivani                    Thank you for detail.           01:47 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:47 PM, 22nd Sep                     arianne                    Sure           01:47 PM, 22nd Sep                   Shivani                    Thank you for holding up            01:49 PM, 22nd Sep                     arianne                    No worries           01:49 PM, 22nd Sep                   Shivani                    We would request you to please share the return slip which was given by the courier team and also confirm when the item has been collected?           01:49 PM, 22nd Sep                     arianne                    The item alrrsdy colleted           01:50 PM, 22nd Sep                     arianne                    Yesterday           01:50 PM, 22nd Sep                     arianne                    The slip ill send later           01:50 PM, 22nd Sep                     arianne                    Im still at work           01:51 PM, 22nd Sep                     arianne                    Return slip they didnt give           01:51 PM, 22nd Sep                     arianne                    Nlyn rvececptb           01:51 PM, 22nd Sep                     arianne                    Only receipt           01:51 PM, 22nd Sep                   Shivani                    We would like to inform you that your product will take 2-5 business days to reach our warehouse.           01:51 PM, 22nd Sep                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:52 PM, 22nd Sep                     arianne                    Okay           01:52 PM, 22nd Sep                   Shivani                    Once the refund is processed the amount you paid will be refunded back to your my credit wallet in 1 - 2 working days.           01:52 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:52 PM, 22nd Sep                     arianne                    Okay so how ill get the refund           01:53 PM, 22nd Sep                   Shivani                    You will get your refund in your credit wallet.           01:53 PM, 22nd Sep                     arianne                    Ill just feel bad cause i get only 1 item and i paid for charge           01:54 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:54 PM, 22nd Sep                     arianne                    If i know better i didnt order           01:54 PM, 22nd Sep                   Shivani                    Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           01:54 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:56 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:58 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507797