Subject: Ticket Assigned - Conversation with bashaier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:42:21 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bashaier bashaier                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bashaier Bot:  Hi Bashaier ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8203985468 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597479732            01:26 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:26 PM, 22nd Sep                     bashaier                    Hello, i just recirved my order and there is a short of pijama set is missing           01:27 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:28 PM, 22nd Sep                   Shivani                    Kindly share the order number and name of the item which is missing.           01:29 PM, 22nd Sep                     bashaier                    Lm8203985468           01:29 PM, 22nd Sep                     bashaier                    Disney pijama set           01:30 PM, 22nd Sep                     bashaier                    Short with t shirt           01:30 PM, 22nd Sep                   Shivani                    Thank you for the detail.           01:31 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:32 PM, 22nd Sep                     bashaier                    Ok           01:32 PM, 22nd Sep                   Shivani                    Thank you for holding up            01:34 PM, 22nd Sep                   Shivani                    We would request you to please share the name of the item with item is so that we can check.           01:34 PM, 22nd Sep                     bashaier                    Where i can find the name ?           01:35 PM, 22nd Sep                   Shivani                    In your order history, you will find name of the item.           01:35 PM, 22nd Sep                     bashaier                    Minnie mouse printed round neck tshirt with short           01:37 PM, 22nd Sep                   Shivani                    Thank you for the item name.           01:39 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I check           01:39 PM, 22nd Sep                     bashaier                    Ok           01:39 PM, 22nd Sep                   Shivani                    We would like to inform you that after checking your order, we found out that your order has been delivered completely.           01:40 PM, 22nd Sep                   Shivani                    However, we will forward your issue to our concern team. Once we will get any update we will get back to you.           01:41 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:41 PM, 22nd Sep                     bashaier                    No thank you           01:41 PM, 22nd Sep                   Shivani                    You're most welcome.           01:41 PM, 22nd Sep                   Shivani                    We will get back to you via email.           01:42 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:42 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507737