Subject: Ticket Assigned - Conversation with wilma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:41:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wilma wilma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wilma Bot:  Hi Wilma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8203757388 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            01:26 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:26 PM, 22nd Sep                     wilma                    .I did another shopping just now, can you please deliver it all together with the  ew purchase I made?           01:27 PM, 22nd Sep                     wilma                    Hi Shivani           01:27 PM, 22nd Sep                   Shivani                    We are sorry to inform you that if you have placed different order then may be different courier team will assign to your order or shipped on different days so your orders will be deliver at different time.           01:28 PM, 22nd Sep                     wilma                    I have this order # 8203757388 for pick up supposed to be..but I purchased items just now, is it possible to deliver it at home all together?           01:28 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:30 PM, 22nd Sep                     wilma                    Ok thanks           01:30 PM, 22nd Sep                   Shivani                    Thank you for holding up            01:32 PM, 22nd Sep                   Shivani                    We would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up.           01:32 PM, 22nd Sep                     wilma                    Yes I know..but I did shopping online again just now, is it possible to deliver it all together?           01:34 PM, 22nd Sep                   Shivani                    We would like to inform you that your one order is click and collect and other one is home delivery.           01:36 PM, 22nd Sep                   Shivani                    Our courier team will contact you to arrange the delivery of your another order.           01:37 PM, 22nd Sep                   Shivani                    Kindly collect the order which is ready for pick up.           01:37 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:39 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507735