Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:29:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7403936193 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0037339249003            12:53 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:53 PM, 22nd Sep                     ahmed                    hi mam, good morning to you           12:53 PM, 22nd Sep                   Shivani                    Good Morning, How may I help you?           12:54 PM, 22nd Sep                     ahmed                    i hve recently placed an online order and when i was tracking it yesterday it says that the delivery is out for delivery and than sudenly at evening by 6.30pm i revcieved a sms saying that centerpoint missed me and we will reattemopt to deliver, so what this means           12:55 PM, 22nd Sep                     ahmed                    i was at home, no call or no delivery man came than how they missed           12:55 PM, 22nd Sep                     ahmed                    and the tracking from the app shows Undelivered?           12:56 PM, 22nd Sep                   Shivani                    Kindly share your order number.           12:56 PM, 22nd Sep                     ahmed                    7403936193           12:56 PM, 22nd Sep                   Shivani                    Is this the correct number #+97339249003?           12:57 PM, 22nd Sep                     ahmed                    yes its correct           12:57 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:59 PM, 22nd Sep                   Shivani                    We will forward your issue to our team and arrange the delivery on priority.           12:59 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            12:59 PM, 22nd Sep                     ahmed                    please no piroity, please make very urgrnt           01:00 PM, 22nd Sep                     ahmed                    i need today, its the gift and i have party today           01:00 PM, 22nd Sep                     ahmed                    please today i want           01:00 PM, 22nd Sep                   Shivani                    We will forward it on priority and once we will get any update we will get back to you.           01:00 PM, 22nd Sep                     ahmed                    OMG so this will take days now           01:01 PM, 22nd Sep                     ahmed                    can i come to collect for the shop??           01:01 PM, 22nd Sep                   Shivani                    However, we are not promising it the order will be deliver today but will try to resolve it on priority.           01:01 PM, 22nd Sep                     ahmed                    can i come to collect??           01:01 PM, 22nd Sep                   Shivani                    We are sorry to inform you that we can not change the delivery mode.           01:02 PM, 22nd Sep                     ahmed                    ooh dam           01:02 PM, 22nd Sep                     ahmed                    please snd the request now and tell them to deliver today as the order is already out for delivery yesterday           01:03 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:03 PM, 22nd Sep                     ahmed                    so i will be still with driver           01:03 PM, 22nd Sep                   Shivani                    We will forward it on priority.           01:03 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:03 PM, 22nd Sep                     ahmed                    yes one more question regarding my shukran pointss           01:04 PM, 22nd Sep                   Shivani                    Yes.           01:04 PM, 22nd Sep                     ahmed                    actually i regularly do online shoping from all the stores linked with shukran           01:05 PM, 22nd Sep                   Shivani                    We would like to inform you that your Shukran card is not linked with your account.           01:06 PM, 22nd Sep                     ahmed                    unforyunately my wife's shukran card is linked in my account so i want to delink that and i want to add my shukran account, but when i try to do that is says ur card is already linked           01:06 PM, 22nd Sep                     ahmed                    and even when i try to link with my mob nu,mber its says its already in use           01:07 PM, 22nd Sep                   Shivani                    Please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email).           01:07 PM, 22nd Sep                     ahmed                    i did and they say to call centrepoint as its linked with centrepoint app           01:08 PM, 22nd Sep                     ahmed                    so centrepoint can delink the existing card and than i can add my shukran           01:08 PM, 22nd Sep                   Shivani                    Kindly share your wife's email address.           01:08 PM, 22nd Sep                     ahmed                    i think its [email-masked]           01:09 PM, 22nd Sep                     ahmed                    or may be this, [email-masked]           01:10 PM, 22nd Sep                   Shivani                    Thank you for the email.           01:10 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:10 PM, 22nd Sep                     ahmed                    yes please           01:11 PM, 22nd Sep                   Shivani                    We would like to inform you that your wife account is not link with us. She checkout as guest with the email address [email-masked]           01:14 PM, 22nd Sep                   Shivani                    Also, the Shukran card only able to link if your email in Shukran card and centrepoint account is same.           01:14 PM, 22nd Sep                     ahmed                    yes she do not logs in , always as guest           01:14 PM, 22nd Sep                   Shivani                    To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           01:15 PM, 22nd Sep                     ahmed                    this steps for me to do on my mob right           01:15 PM, 22nd Sep                   Shivani                    Yes, you can link your account with Shukran card by following the abpove steps.           01:16 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:17 PM, 22nd Sep                     ahmed                    wait please'           01:18 PM, 22nd Sep                   Shivani                    Sure           01:18 PM, 22nd Sep                     ahmed                    c i ty to do te same you told and i try with my mob number instead od putting 16digit number but it give error and says this crad is already linked to another account           01:19 PM, 22nd Sep                   Shivani                    We would request you to please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked]           01:20 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:22 PM, 22nd Sep                     ahmed                    yes           01:22 PM, 22nd Sep                     ahmed                    i am trying to link the account           01:23 PM, 22nd Sep                   Shivani                    We would request you to please contact the Shukran support team if you face any issue while linking your account on 800–SHUKRAN (800–7485726), or email at [email-masked]           01:24 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:26 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:29 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507678