Subject: Ticket Assigned - Conversation with luna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:16:01 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with luna luna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  luna Bot:  Hi Luna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  1234567 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561754430            01:06 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:06 PM, 22nd Sep                     luna                    Hello           01:07 PM, 22nd Sep                     luna                    I would like to buy           01:07 PM, 22nd Sep                     luna                    Britax Romer King II LS Fire Red Car Seat           01:07 PM, 22nd Sep                     luna                    In store           01:07 PM, 22nd Sep                     luna                    Do you know which Centrepoint store I should go to buy it?           01:07 PM, 22nd Sep                     luna                    I went to the one in Qasr Mall but there was none.           01:08 PM, 22nd Sep                   Shivani                    We would like to inform you that store and online are two different platform and we do not have any information regarding the store stock.           01:09 PM, 22nd Sep                   Shivani                    We request you to please visit the store to check the product availability.           01:09 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:09 PM, 22nd Sep                     luna                    I need it soon so I can not take delivery           01:09 PM, 22nd Sep                     luna                    But there are many stores in Riyadh.           01:09 PM, 22nd Sep                     luna                    How would I know which one has Britax car seat?           01:09 PM, 22nd Sep                   Shivani                    We request you to please visit the store itself to check the product availability.           01:10 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:13 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:15 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507638