Subject: Ticket Assigned - Conversation with rawan magdy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:15:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan magdy rawan magdy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan magdy Bot:  Hi Rawan Magdy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566416937            12:55 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:55 PM, 22nd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:57 PM, 22nd Sep                     rawan magdy                    I made the order on September 8th with my husband's visa, and the money was withdrawn twice, and the order was not registered, and I called customer service and sent an email, and no response was made yet. Please reply           12:57 PM, 22nd Sep                     rawan magdy                    And the money didn't return to card till now and no one response us about the money           12:58 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:58 PM, 22nd Sep                   Shivani                    Kindly share your email address which you have used while placing an order.           01:00 PM, 22nd Sep                     rawan magdy                    How can a big store in all Arab countries like centerpoint and a problems like this happens and no one cares           01:01 PM, 22nd Sep                     rawan magdy                    [email-masked]           01:02 PM, 22nd Sep                   Shivani                    Thank you for the email.           01:02 PM, 22nd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:02 PM, 22nd Sep                   Shivani                    Thank you for holding up            01:04 PM, 22nd Sep                     rawan magdy                    I want my money back please           01:04 PM, 22nd Sep                   Shivani                    We have checked and found that your issue has been escalated to our team. Once we will get any update we will get back to you.           01:04 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            01:06 PM, 22nd Sep                   Shivani                    We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           01:06 PM, 22nd Sep                     rawan magdy                    How many days they needs to answer           01:06 PM, 22nd Sep                     rawan magdy                    It happens 2 weeks ago and didn't answer yet           01:07 PM, 22nd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:07 PM, 22nd Sep                   Shivani                    Once we will get any update we will get back to you.           01:08 PM, 22nd Sep                   Shivani                    Please allow us some more time to resolve your issue.           01:09 PM, 22nd Sep                     rawan magdy                    I didnt make account on the application i visit it as a guest           01:09 PM, 22nd Sep                   Shivani                    We will contact you via email once we will get any response from  our team regarding your deduction.           01:11 PM, 22nd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:15 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507637