Subject: Ticket Assigned - Conversation with nabila akacem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 09:01:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabila akacem nabila akacem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabila akacem Bot:  Hi Nabila Akacem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9603300193 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971566650890            12:56 PM, 22nd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:56 PM, 22nd Sep                     nabila akacem                    Hi checking on my order please           12:57 PM, 22nd Sep                   Shivani                    We would like to inform you that our courier partner tried to contact you but didn't receive any response from your end.           12:58 PM, 22nd Sep                     nabila akacem                    Can you please help?           12:58 PM, 22nd Sep                   Shivani                    The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           12:58 PM, 22nd Sep                     nabila akacem                    Oh no           12:58 PM, 22nd Sep                     nabila akacem                    Ok           12:58 PM, 22nd Sep                   Shivani                    Is there anything else I can help you with?            12:59 PM, 22nd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:01 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1507591