Subject: New Reply Received - Complaint order number is 9603657124
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 07:38:19 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Complaint  order number is 9603657124  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>A kind reminder to my previous email</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Monday, 21 September 2020, 9:34 PM +0400 from BOU MANSOUR Naji  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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<div>Hello</div>
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<div>A kind reminder to my email :</div>
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<div>- either you replace it with a new one </div>
<div>- either you offer a voucher of 50% </div>
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<div>Looking to hear from you quickly</div>
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<div>Regards </div>
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<div>Naji</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Sunday, 20 September 2020, 5:55 PM +0400 from BOU MANSOUR Naji  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br><div id="composeWebView_previouse_content_mr_css_attr"><blockquote id="mail-app-auto-quote_mr_css_attr" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper_mr_css_attr js-readmsg-msg_mr_css_attr">
	
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Dear Support team,</div>
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Since there is no other replacement for the same carseat and you sent us a damaged one, i am not in a position to change the model. my daughter wanted the frozen theme and doesn't want to change it.</div>
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hence as compulsary to the damages you did for the carseat i am asking you to refund me at least 50% of its price.</div>
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i don't mind to have them as vouchers from your shop.</div>
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your quick and prompt reply is highly appreciated.</div>
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Thanks.</div>
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<div style="font-family: Calibri, Helvetica, sans-serif;font-size: 12pt;color: rgb(0, 0, 0)">
Naji Bou Mansour<br>
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<font style="font-size:11pt" color="#000000"><b>De :</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Envoyé :</b> dimanche 20 septembre 2020 14:43<br>
<b>À :</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Objet :</b> Re: [#1493344] - Complaint order number is 9603657124</font>
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<div dir="ltr">Hi Bou,</div>
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Thank you for getting in touch with us.<br>
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With reference to order no #9603657124<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br>
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You can return your purchases through the below two channels:<br>
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1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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2.You can now drop off your return to any (Babyshop) store. Here’s what you need to do.<br>
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· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store.<br>
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1493344