Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Sep 2020 23:19:25 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Please let me know until when can i get my refund back. Thank you. </div>
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<div>On Sat, Sep 19, 2020, 3:33 PM huma saleem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">I was checking out as a guest, under click and collect from this email. Bank privided me with the transaction numbers for both payments</div>
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<div dir="auto">1) Transaction id: 025130031957</div>
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<div dir="auto">2) Transaction id: 025111030990</div>
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<div dir="auto">Transaction date for both transactions are Sept 7, 2020.</div>
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<div dir="auto">I am attaching my bank statement also. </div>
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<div dir="auto">Please i need my refund as soon as possible.</div>
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<div dir="auto">Anyhow i am not going to order anything from your store anymore. It wasn't my fault if there was a technical error on your app. And i have to suffer. Because my money was deducted and the bank approved the payment for you. </div>
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<div dir="ltr" class="gmail_attr">On Sat, Sep 19, 2020, 2:49 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Huma,</div>
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<br>Thank you for your response.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that we can not find any failed transaction in your order history. We would request you to please contact bank and if you still believes that the amount has been deducted, kindly share the transaction number, date of transaction, and the bank statement till 19 Sep, 2020.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1485226