Subject: Ticket Assigned - Conversation with Swimming Inkpot
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 14:16:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Swimming Inkpot Swimming Inkpot                    sorry but what can I do now about this order           05:54 PM, 20th Sep                     Swimming Inkpot                    I'm trying to contact the shipping company but can't           05:54 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:54 PM, 20th Sep                     Swimming Inkpot                    What can I do now about this order           05:56 PM, 20th Sep                     Swimming Inkpot                    I'm trying to contact the shipping company but can't           05:56 PM, 20th Sep                   Shivani                    Kindly share your order number           05:56 PM, 20th Sep                     Swimming Inkpot                    Okay wait           05:58 PM, 20th Sep                     Swimming Inkpot                    43817320175           05:58 PM, 20th Sep                   Shivani                    Thank you for your response.           06:00 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:01 PM, 20th Sep                     Swimming Inkpot                    Okay I’m waiting           06:01 PM, 20th Sep                   Shivani                    Thank you for holding up            06:03 PM, 20th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges.           06:05 PM, 20th Sep                   Shivani                    Only return and refund can be done.           06:05 PM, 20th Sep                   Shivani                    Kindly share the name of the item along with the item id so that we can create return request on your behalf.           06:05 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:07 PM, 20th Sep                     Swimming Inkpot                    Okay           06:09 PM, 20th Sep                     Swimming Inkpot                    I want to refund it           06:09 PM, 20th Sep                     Swimming Inkpot                             06:10 PM, 20th Sep                   Shivani                    Thank you for the detail.           06:10 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold           06:10 PM, 20th Sep                     Swimming Inkpot                    Okay           06:10 PM, 20th Sep                   Shivani                    We would like to inform you that we have create a return request for the item           06:12 PM, 20th Sep                   Shivani                    Our courier team will contact you in 2-5 working days for the collection.           06:12 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            06:12 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:16 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496524