Subject: Ticket Assigned - Conversation with meer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 14:06:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with meer meer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  meer Bot:  Hi Meer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6224387967 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556567346            05:53 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:53 PM, 20th Sep                     meer                    I just want to status of my shipment           05:54 PM, 20th Sep                   Shivani                    Kindly share the order number.           05:54 PM, 20th Sep                     meer                    6224387966           05:55 PM, 20th Sep                     meer                    6224387967           05:55 PM, 20th Sep                     meer                    Second one is my order number           05:56 PM, 20th Sep                   Shivani                    Thank you for your response.           05:58 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:58 PM, 20th Sep                   Shivani                    Thank you for holding up            06:00 PM, 20th Sep                   Shivani                    We would like to inform you that your order has now arrived at the store for collection and is ready for pick-up.           06:00 PM, 20th Sep                   Shivani                    We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID or Iqama Number - Valid driver's license or passport featuring a current photograph           06:01 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            06:01 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:03 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:05 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496496