Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 13:50:25 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529232595            05:35 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:36 PM, 20th Sep                     hello                    Hi Shivani. Order number 9602309325 was returned 12th September           05:36 PM, 20th Sep                     hello                    Still I didn’t get refund           05:37 PM, 20th Sep                     hello                    While you please confirm me how long this will take more           05:37 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:39 PM, 20th Sep                     hello                    Ok           05:39 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:40 PM, 20th Sep                     hello                    Ok sure           05:40 PM, 20th Sep                   Shivani                    Thank you for holding up            05:42 PM, 20th Sep                   Shivani                    We would like to inform you that your product reached our warehouse.           05:42 PM, 20th Sep                     hello                    Ok           05:42 PM, 20th Sep                     hello                    When i will get refund           05:42 PM, 20th Sep                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           05:43 PM, 20th Sep                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:43 PM, 20th Sep                   Shivani                    Please allow us some time to process the refund.           05:44 PM, 20th Sep                     hello                    already 9 days passed. And still you will take more time           05:44 PM, 20th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:46 PM, 20th Sep                     hello                    Ok           05:46 PM, 20th Sep                   Shivani                    We will get back to you via email.           05:47 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            05:47 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:50 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496440