Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 13:49:28 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I recieved my order without invoice and i want to return product           05:24 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:25 PM, 20th Sep                     User                    I recieved my order without invoice and i want to return product           05:26 PM, 20th Sep                   Shivani                    Kindly share your order number.           05:27 PM, 20th Sep                     User                    43817455474           05:28 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:29 PM, 20th Sep                     User                    Okay           05:29 PM, 20th Sep                   Shivani                    Thank you for holding up            05:30 PM, 20th Sep                   Shivani                    Please confirm do you want to return the item at store or through the courier team.           05:31 PM, 20th Sep                     User                    Courier team           05:31 PM, 20th Sep                   Shivani                    Kindly share the name of the item which do you want to return along with the item id.           05:33 PM, 20th Sep                   Shivani                    We will create return request for the items and there is no need to have the invoice to return the items.           05:34 PM, 20th Sep                     User                    Solid Collared Shirt with Roll-Tab Long Sleeves white           05:34 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold           05:36 PM, 20th Sep                     User                    Ok           05:36 PM, 20th Sep                   Shivani                    We would like to inform you that we have create a return request for the item.           05:38 PM, 20th Sep                     User                    Ok thanks           05:39 PM, 20th Sep                     User                    I received msg           05:39 PM, 20th Sep                   Shivani                    Kindly share your complete address and contact number so that we can arrange collection.           05:39 PM, 20th Sep                     User                    01112917272           05:40 PM, 20th Sep                     User                    80 salah salem street ,giza near giza metro station westren gate department 14 1st floor           05:41 PM, 20th Sep                   Shivani                    Thank you for your response.           05:42 PM, 20th Sep                   Shivani                    Our team will contact you in  2 - 5 working days for collection.           05:42 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            05:43 PM, 20th Sep                     User                    When can i receive the refund?           05:44 PM, 20th Sep                   Shivani                    We will process the refund soon.           05:44 PM, 20th Sep                   Shivani                    Once the refund process you will receive notification.           05:45 PM, 20th Sep                   Shivani                    Once the item returned back to warehouse we will process refund.           05:45 PM, 20th Sep                     User                    How many days it will take after the process?           05:46 PM, 20th Sep                   Shivani                    We would like to inform you that your product will take 2-5 business days to returned back to our warehouse.   It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded back to your my credit wallet in 1 - 2 working days.           05:47 PM, 20th Sep                     User                    To just make sure that nothing go wrong           05:47 PM, 20th Sep                     User                    Thanks           05:48 PM, 20th Sep                   Shivani                    You're most welcome.           05:48 PM, 20th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:48 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496435