Subject: Ticket Assigned - Conversation with sayeeda
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 12:21:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sayeeda sayeeda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sayeeda Bot:  Hi Sayeeda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502919485            04:08 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:08 PM, 20th Sep                     sayeeda                    Hi I returned an item from my recent shipment last week and still have not been credited           04:09 PM, 20th Sep                     sayeeda                             04:09 PM, 20th Sep                     sayeeda                             04:09 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:10 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:10 PM, 20th Sep                     sayeeda                    Ok           04:11 PM, 20th Sep                   Shivani                    Thank you for holding up            04:12 PM, 20th Sep                   Shivani                    We would request you to please share the return slip which was given by the courier team.           04:12 PM, 20th Sep                     sayeeda                    Didn’t get any return slip           04:13 PM, 20th Sep                   Shivani                    Do you have the tracking id under which you have returned the item?           04:15 PM, 20th Sep                     sayeeda                    How do I find that?           04:16 PM, 20th Sep                   Shivani                    We will forward your issue to our team and will get back to you.           04:18 PM, 20th Sep                     sayeeda                             04:19 PM, 20th Sep                     sayeeda                    Thank you           04:19 PM, 20th Sep                   Shivani                    You're most welcome.           04:19 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            04:19 PM, 20th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:21 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1496099