Subject: Ticket Assigned - Conversation with mohammed layif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 10:18:12 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed layif mohammed layif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed layif Bot:  Hi Mohammed Layif ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566424289            02:01 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:01 PM, 20th Sep                     mohammed layif                    I need refund our money           02:02 PM, 20th Sep                   Shivani                    Kindly share your order number.           02:02 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:04 PM, 20th Sep                     mohammed layif                    8398630014           02:04 PM, 20th Sep                     mohammed layif                    And other 6 kd  transaction issue           02:05 PM, 20th Sep                   Shivani                    For order #8398630014 we have processed the refund in your my credit wallet.           02:07 PM, 20th Sep                   Shivani                    Please elaborate your 6 Kd transaction issue.           02:07 PM, 20th Sep                     mohammed layif                    I order last month 21, u r representative told me 4vto 15 business days, after the other representative told this month 17, again i call they said 48 hours,  but still not credited in ky account           02:08 PM, 20th Sep                     mohammed layif                    I know its my credit,  i need refund           02:08 PM, 20th Sep                   Shivani                    We have already processed the refund in your my credit wallet.           02:09 PM, 20th Sep                     mohammed layif                             02:09 PM, 20th Sep                   Shivani                    Thank you for the detail.           02:10 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:10 PM, 20th Sep                     mohammed layif                             02:11 PM, 20th Sep                   Shivani                    These screenshot are for two transcation.           02:12 PM, 20th Sep                     mohammed layif                    Yes           02:12 PM, 20th Sep                   Shivani                    We would like to inform you that for one order #8398622115 we have process the refund on 1 Sep, 2020 of amount 6kd.  The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:14 PM, 20th Sep                   Shivani                    For order #8398630014 we have processed the refund in your my credit wallet of amount Kd 6.           02:14 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            02:15 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:17 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:18 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495654