Subject: Ticket Assigned - Conversation with kumail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 10:12:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kumail kumail                    Bot:  Hi again! Bot:  Please enter your name Customer:  kumail Bot:  Hi Kumail ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:58 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:01 PM, 20th Sep                     kumail                    Hi           02:01 PM, 20th Sep                     kumail                    9795880457           02:01 PM, 20th Sep                     kumail                    Awaiting refund for more than a month.           02:01 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:02 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:02 PM, 20th Sep                   Shivani                    Thank you for holding up            02:05 PM, 20th Sep                   Shivani                    We can see that you have raised a return request for 6 items.           02:05 PM, 20th Sep                   Shivani                    However, as per our record we have only received 4 items.           02:06 PM, 20th Sep                   Shivani                    Kindly share the name of the item which you have returned along with the item id.           02:07 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:10 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:12 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495633