Subject: Ticket Assigned - Conversation with beenish toheed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 09:59:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with beenish toheed beenish toheed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  beenish toheed Bot:  Hi Beenish Toheed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966566723223            01:49 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:50 PM, 20th Sep                     beenish toheed                    Hi I order a shoe but I want to change the size           01:51 PM, 20th Sep                     beenish toheed                    It’s a kids shoe and I want to change the size from 33 to 34           01:51 PM, 20th Sep                   Shivani                    Kindly share order number.           01:51 PM, 20th Sep                     beenish toheed                    6224525522           01:52 PM, 20th Sep                   Shivani                    We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.           01:53 PM, 20th Sep                     beenish toheed                    Yes           01:53 PM, 20th Sep                   Shivani                    As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Centrepoint store and get it exchanged from there providing that the same item is physically available in the store.           01:54 PM, 20th Sep                     beenish toheed                    Ok it is possibly that you can let me know which brand to visit that has stock and I can go there. I am in Riyadh           01:54 PM, 20th Sep                   Shivani                    We would like to inform you that store and online are two different platform and we do not have any information regarding the store stock.           01:55 PM, 20th Sep                     beenish toheed                    Ok I will check           01:56 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            01:57 PM, 20th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           01:59 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495577