Subject: Ticket Assigned - Conversation with shabaan saber
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 08:49:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabaan saber shabaan saber                    Bot:  Hi again! Bot:  Please enter your name Customer:  shabaan saber Bot:  Hi Shabaan Saber ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8203011148 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:27 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:28 PM, 20th Sep                     shabaan saber                    Hi, I wanted an update on my order           12:28 PM, 20th Sep                     shabaan saber                    Order No. 8203011148           12:29 PM, 20th Sep                     shabaan saber                    Customer Email: [email-masked]           12:29 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:30 PM, 20th Sep                     shabaan saber                    Sure           12:32 PM, 20th Sep                   Shivani                    Thank you for holding up            12:34 PM, 20th Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully.           12:34 PM, 20th Sep                     shabaan saber                    And then?           12:35 PM, 20th Sep                   Shivani                    Also, we will process the refund as soon as possible.           12:35 PM, 20th Sep                     shabaan saber                    I would like to know when is as-soon-as-possible           12:35 PM, 20th Sep                   Shivani                    We would request you to please place a new order again with us.           12:35 PM, 20th Sep                     shabaan saber                    This was a week ago           12:35 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:35 PM, 20th Sep                     shabaan saber                    I would like to solve that before placing a new one.           12:36 PM, 20th Sep                     shabaan saber                    When is the asap?           12:36 PM, 20th Sep                   Shivani                    We will forward your issue to our team and will get back to you.           12:37 PM, 20th Sep                     shabaan saber                    I got the same reply a week ago?           12:37 PM, 20th Sep                     shabaan saber                    Whats happening with you guys?           12:37 PM, 20th Sep                   Shivani                    Please allow us some more time.           12:38 PM, 20th Sep                     shabaan saber                    Thats what I'm asking how much more?           12:38 PM, 20th Sep                     shabaan saber                    A week has already gone by           12:38 PM, 20th Sep                   Shivani                    We will forward your case and once we will receive any issue we will let you know.           12:39 PM, 20th Sep                     shabaan saber                    I have another order, track that one for me           12:39 PM, 20th Sep                     shabaan saber                    Order Number: 8203031573           12:39 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I check.           12:40 PM, 20th Sep                     shabaan saber                    Sure           12:41 PM, 20th Sep                   Shivani                    We'd like to confirm you this order also has not been placed successfully.           12:41 PM, 20th Sep                   Shivani                    We will forward this order number to our team to process the refund.           12:42 PM, 20th Sep                     shabaan saber                    So the problem is definitely from your end, as both times my balance was deducted           12:42 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:42 PM, 20th Sep                   Shivani                    We will resolve this as soon as possible.           12:43 PM, 20th Sep                     shabaan saber                    Give me a solution, the aplogies aren't helping honestly           12:43 PM, 20th Sep                     shabaan saber                    I've waited for a week patiently           12:43 PM, 20th Sep                   Shivani                    Please allow us 24 - 72 hours to get back to you.           12:44 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            12:45 PM, 20th Sep                     shabaan saber                    I get the same reply every time I contact you           12:45 PM, 20th Sep                     shabaan saber                    How do you solve this           12:45 PM, 20th Sep                     shabaan saber                    I've waited more than 72 hourse           12:46 PM, 20th Sep                     shabaan saber                    Everytime you have the EXACT SAME REPLY!           12:46 PM, 20th Sep                   Shivani                    Please allow us some more time and we will definitely resolve your issue on priority.           12:47 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:49 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495347