Subject: Ticket Assigned - Conversation with rasha rifaat
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 20 Sep 2020 08:28:30 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasha rifaat rasha rifaat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rasha rifaat Bot:  Hi Rasha Rifaat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562469848            12:15 PM, 20th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:16 PM, 20th Sep                     rasha rifaat                    Good morning shivani           12:16 PM, 20th Sep                     rasha rifaat                    I orders 3 jansport bags           12:17 PM, 20th Sep                     rasha rifaat                    In 3 different colors           12:17 PM, 20th Sep                   Shivani                    Good Morning Rasha.           12:17 PM, 20th Sep                   Shivani                    How may I help you?           12:18 PM, 20th Sep                     rasha rifaat                    2 of them were the correct bags but one of them was a different color than what i order           12:18 PM, 20th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:18 PM, 20th Sep                   Shivani                    Kindly share the order number and name of the item which is delivered in wrong color.           12:18 PM, 20th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:20 PM, 20th Sep                     rasha rifaat                    One second           12:20 PM, 20th Sep                   Shivani                    Sure           12:20 PM, 20th Sep                     rasha rifaat                    #LM6224673067           12:22 PM, 20th Sep                     rasha rifaat                             12:22 PM, 20th Sep                     rasha rifaat                    The circled one is the wrong item           12:22 PM, 20th Sep                   Shivani                    Thank you for the details.           12:22 PM, 20th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:22 PM, 20th Sep                     rasha rifaat                    Ok           12:23 PM, 20th Sep                   Shivani                    Thank you for holding up            12:23 PM, 20th Sep                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:23 PM, 20th Sep                     rasha rifaat                    But the price of the item has increased           12:24 PM, 20th Sep                   Shivani                    You can now drop off your return to any (Lifestyle) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Lifestyle) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:24 PM, 20th Sep                     rasha rifaat                    Do i have to pay the difference           12:24 PM, 20th Sep                   Shivani                    Once you will return the item we will process the refund.           12:25 PM, 20th Sep                   Shivani                    Is there anything else I can help you with?            12:26 PM, 20th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:28 PM, 20th Sep                     rasha rifaat                    No thank you           12:28 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1495273