Subject: New Reply Received - Order no - 9799807553
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 16:36:38 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order no - 9799807553  Ticket comment <div dir="auto">Hi Team<div dir="auto">Could you please update the status of refund. Is it going to be in card or as return voucher. </div>
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<div>On Tue, 1 Sep 2020, 3:34 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Deepa​,</div>
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<span>Thank you for getting in touch with us.</span><br>
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<div style="box-sizing:border-box;word-break:break-word"><div style="box-sizing:border-box;word-break:break-word" dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9799807553<div style="box-sizing:border-box;word-break:break-word">
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We would Like to inform you that we do not offer exchange of the item and we have forwarded your issue to our team and we will process refund for the damaged item.</div>
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<div>Kindly place a new order again with us and there is no need to return the damaged item. Once we will get refund update, we will get back to you.</div>
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<br style="box-sizing:border-box">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1444304