Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 13:02:32 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 1481582 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement: Double deduction issue Order Date : 7 Sep, 2020 Email: [email-masked]  Contact number: 96566274289  Assistance Required: Need urgent Refund  Issue Description: The customer tried to placed order on 7 Sep, 2020 but the order was not placed successfully. However we can not find any order under this email address and contact number.  ​   ​Later she got deduction message and she also shared the transaction details.  ​   Kindly check the attached detail and advice.  ​   Date: 7 Sep, 2020  Amount: KWD 13.050 twice  Transaction number: 025110031640, 025110031679  Thank you for your help!  Regards, Shivani