Subject: New Reply Received - Re:Return Request for order 9603234802
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 12:37:40 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re:Return Request for order 9603234802  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">The reason for addressing this issue through the support system was based on the call center operator request advising us on sending a request through email which will allow us to get the item returned.</div>
<div dir="auto">This policy is putting us in great dilemma and we cannot accept a product which has manufacturer quality issue for such a price</div>
<div dir="auto">Hope you would reconsider the request.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Najiya</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Sep 2020 at 1:43 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div>Hi Najiya,</div>
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<br><br><div>Thank you for getting in touch with us.<br><br>With reference to order no #9603234802</div>
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<br><br><div>We apologize for the inconvenience caused.</div>
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<br><br><div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products.</div>
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<br><br><div>As per the policy, (Baby Stroller ) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<br><br><div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<br><br><div>Please refer to the below link for any further information on non-returnable items:</div>
<br><br><div><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
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<br><br><div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<br><br><div>Your friends,</div>
<br><br><div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1491324