Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 14:17:13 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:43 PM, 18th Sep                     User                    I'm trying to call your number to request a return but no one answers           05:44 PM, 18th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:51 PM, 18th Sep                   Shivani                    Kindly share your order number.           05:52 PM, 18th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:54 PM, 18th Sep                     User                    2000150627           05:54 PM, 18th Sep                     User                    I'm here           05:54 PM, 18th Sep                   Shivani                    Thank you for the order number.           05:55 PM, 18th Sep                     User                    Thanks           05:55 PM, 18th Sep                     User                    I already sent return request through the application           05:56 PM, 18th Sep                     User                    But I don't want to wait 3-5 days           05:56 PM, 18th Sep                     User                    I can go to store but the phone number listed is not working           05:57 PM, 18th Sep                   Shivani                    Yes, you can now drop off your return to any (Max) store.           05:57 PM, 18th Sep                   Shivani                    · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:58 PM, 18th Sep                     User                    What are the working phone number?           05:58 PM, 18th Sep                     User                    Have you found my return request?           05:59 PM, 18th Sep                   Shivani                    Yes, we can see that you have created return request today itself.           05:59 PM, 18th Sep                     User                    Ok , you don't have a working number for customer service?           06:00 PM, 18th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:01 PM, 18th Sep                     User                    Sure , please do           06:01 PM, 18th Sep                   Shivani                    Thank you for holding up            06:02 PM, 18th Sep                   Shivani                    You can contact our Support Team on #0020-225878188           06:02 PM, 18th Sep                   Shivani                    Is there anything else I can help you with?            06:03 PM, 18th Sep                     User                    This one is out of service!           06:03 PM, 18th Sep                     User                    I'm requesting someone to call me instead           06:03 PM, 18th Sep                   Shivani                    We would like to inform you that this is the only number we have. If you are unable to reached on this number.           06:05 PM, 18th Sep                   Shivani                    We request you to please drop an email at [email-masked]           06:05 PM, 18th Sep                     User                    I already sent the request           06:06 PM, 18th Sep                   Shivani                    Please share your issue so that we can help you.           06:07 PM, 18th Sep                     User                    According to procedures I should call your phone number           06:07 PM, 18th Sep                     User                    Can you create a request for call on your system?           06:07 PM, 18th Sep                     User                    Or provide a working landline number or mobile number           06:08 PM, 18th Sep                   Shivani                    The contact number I provided you is the only contact number that we have at this time. If you are unable to reach it, please feel free to let me know what you may need assistance with.           06:10 PM, 18th Sep                   Shivani                    I will be happy to assist you with the same.           06:11 PM, 18th Sep                   Shivani                    You can also drop an email to [email-masked]           06:11 PM, 18th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:13 PM, 18th Sep                     User                    I'm here           06:13 PM, 18th Sep                     User                    I don't want the pickup and wait 3-5 days           06:14 PM, 18th Sep                     User                    The other way listed in application is to call the only number that is not working           06:15 PM, 18th Sep                   Shivani                    We would request you to please visit any nearby Max store and return your items.           06:15 PM, 18th Sep                   Shivani                    You can directly visit the store in order to return your items.           06:15 PM, 18th Sep                     User                    I see it's difficult to communicate           06:15 PM, 18th Sep                   Shivani                    There is no need to contact support team.           06:16 PM, 18th Sep                     User                    Ok thanks           06:16 PM, 18th Sep                   Shivani                    Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:16 PM, 18th Sep                     User                    Have a nice day           06:16 PM, 18th Sep                   Shivani                    You're most welcome.           06:16 PM, 18th Sep                     User                    By           06:16 PM, 18th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:16 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1491566