Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 12:20:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi, As informed earlier the order wasn’t placed successfully but the amount was deducted from my bank. As when the transaction completed it showed me technical error on your app and it happened twice and both times the amount was deducted. When i talked to my bank they said that they have sended back the amount and gave me a SEQ No. 025130031957. As the bank mentioned that the money is transfered back to you so i need to contact you to get my money back. I am attaching the screeshots of 2 technical error that occured and my bank statement.<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0ODY2NjkyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nh6tTIvHQT5a2valDjvSGkpFp6A-pSBwP6tJ-7a1s28" style="max-width: 100%"><div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0ODY2NjkyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JasQoV6UrcdvK6JaM1crZ4LQJiJzPa5v-naAHa5uF8g" style="max-width: 100%"></div>
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<div>On Thu, 17 Sep 2020 at 11:02 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div dir="ltr">Hi Huma,</div>
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<br><br><div>Thank you for getting in touch with us.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
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<br><br><div>We would like to inform you that we can not find any order on 7 Sep, 2020 under your email #<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> and the last order was on 3 Sep, 2020.</div>
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<br><br><div>Kindly share the email address which you have used while placing your order and also share the transaction number and your bank statement in PDF from.</div>
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<br><br><div>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043148666923'>88883001048820200904_8201309015_1599673673278</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1485226