Subject: Email was not delivered to [email-masked]
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 09:19:54 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 1417591 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement: Knet Refund Order Date : Aug 20, 2020 Order ID: 8398436168 Assistance Required: Need urgent Refund  Issue Description: The order placed an order which was on validation cancelled and there is no entry in the payment section. However, customer reported that the amount KWD 8 has been deducted from account.   Please check the attached screenshot and advice  Thank you for your help!  Regards, Shivani