Subject: New Reply Received - My Returned item
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 16:17:08 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  My Returned item  Ticket comment <div dir="auto">Please . Why there is no answer . Its 10 days to returning the item and there is no action</div>
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<div>On Wed, 16 Sep 2020, 5:16 pm Marian Soly, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Please any answer.<div dir="auto">Its 9 days asking to return one item from last order.  &amp; no answer </div>
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<span style="font-family:sans-serif;font-size:12.8px">The order number is #2000123815</span><br>
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<div dir="ltr" class="gmail_attr">On Tue, 15 Sep 2020, 12:29 pm Marian Soly, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">The order number is #2000123815</div>
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<div dir="ltr" class="gmail_attr">On Tue, 15 Sep 2020, 11:40 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Marian​,</div>
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<div>Thank you for contacting us. </div>
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<div>We sincerely apologies for the inconvenience caused to you.<br>
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<div>We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number.</div>
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<div style="box-sizing:border-box;word-break:break-word">We look forward to hearing from you.<div></div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481251