Subject: New Reply Received - Damaged product Delivery (order#6223326878)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 15:19:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Damaged product Delivery (order#6223326878)  Ticket comment <div dir="auto">Dears, </div>
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<div dir="auto">Thanks for the reply.</div>
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<div dir="auto">So you mean to say that, you will Deliver damaged or faulty products and then not return or exchange the damaged products?</div>
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<div dir="auto">It's very disappointing and unprofessional behavior from your side, i will never purchase any item from you. </div>
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<div dir="auto">I will also report this incidence to consumer protection agencies, what you are doing is totally unacceptable and against consumer rights.</div>
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<div dir="auto">Regards, </div>
<div dir="auto">Syed Qadeer </div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 9/17/20  2:38 PM  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1484071] - Damaged product Delivery (order#6223326878) </div>
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<div>Hi Syed,</div>
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<br>Thank you for getting in touch with us.<br><br>With reference to order no #6223326878</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products.</div>
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<div>As per the policy, (Baby Bed) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div>Please refer to the below link for any further information on non-returnable items:</div>
<div><a rel="noreferrer" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484071