Subject: New Reply Received - Wrong item delivered!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:15:27 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong item delivered!!  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I'm still waiting for my refund of the dress that i didn't receive.<br>
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Please update me about its status.<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, September 12, 2020 7:59:37 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1472686] - Wrong item delivered!!
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<div>Hi Mahek,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br>
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With reference to order no #9602218425<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We can see that the item has been collected by the courier team and we will process the refund for the same as soon as possible.</div>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1472686