Subject: Ticket Assigned - Conversation with samar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:14:42 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samar samar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  samar Bot:  Hi Samar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504659681            06:00 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:00 PM, 17th Sep                     samar                    Hi Shivani           06:01 PM, 17th Sep                     samar                    I’ve requested a return through my account but no one contacted me yet to arrange for a pick up           06:01 PM, 17th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:02 PM, 17th Sep                   Shivani                    Kindly share the order number.           06:03 PM, 17th Sep                     samar                    9601007303           06:04 PM, 17th Sep                   Shivani                    Thank you for the order number.           06:06 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:06 PM, 17th Sep                     samar                    Ok           06:07 PM, 17th Sep                   Shivani                    Thank you for holding up            06:08 PM, 17th Sep                   Shivani                    We would request you to please share the contact number and complete address.           06:09 PM, 17th Sep                     samar                    Barsha 1, Faraidooni Bldg, 304           06:10 PM, 17th Sep                     samar                    Next to Novotel Hotel           06:10 PM, 17th Sep                     samar                    Mobile number 0504659681           06:11 PM, 17th Sep                   Shivani                    Thank you for the details.           06:11 PM, 17th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           06:11 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            06:11 PM, 17th Sep                     samar                    When should I expect the items to be collected           06:11 PM, 17th Sep                   Shivani                    We will try to resolve your issue on priority.           06:12 PM, 17th Sep                     samar                    Ok           06:12 PM, 17th Sep                   Shivani                    However, our team takes 2 - 5 working days to collect the item.           06:12 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?           06:12 PM, 17th Sep                     samar                    No worries, as long as u have the return request           06:13 PM, 17th Sep                     samar                    Thanks for ur help           06:13 PM, 17th Sep                   Shivani                    You're most welcome.           06:14 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:14 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1489821