Subject: Ticket Assigned - Conversation with hi this is naila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:13:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is naila hi this is naila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is naila Bot:  Hi Hi This Is Naila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568486770            05:52 PM, 17th Sep                     hi this is naila                    Ok           05:53 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:53 PM, 17th Sep                     hi this is naila                    Hi i just want to buy 1 bag but no one helping me if that is available in ur any shop or outlet i dont have barcode for that bag           05:54 PM, 17th Sep                     hi this is naila                    But i have picture for that           05:54 PM, 17th Sep                     hi this is naila                    I must say the service is not good           05:54 PM, 17th Sep                   Shivani                    We would like to inform you that store and online are two different platform and we do not have any information regarding the store stock.           05:55 PM, 17th Sep                   Shivani                    However, we would request you to please visit the nearby store to check the product availability.           05:56 PM, 17th Sep                     hi this is naila                    U can check if u have online that bag           05:56 PM, 17th Sep                   Shivani                    Kindly share the image of the item.           05:56 PM, 17th Sep                     hi this is naila                    Ok           05:57 PM, 17th Sep                   Shivani                    Please take your time.           05:57 PM, 17th Sep                     hi this is naila                             06:00 PM, 17th Sep                     hi this is naila                    Can u check please           06:00 PM, 17th Sep                   Shivani                    Thank you for the image           06:00 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:00 PM, 17th Sep                     hi this is naila                    Sure thank u           06:00 PM, 17th Sep                   Shivani                    https://www.centrepointstores.com/ae/en/Fashion-Accessories/Bags-%26-Wallets/Wallets/CENTREPOINT-Carpisa-Animal-Print-Zip-Around-Wallet/p/PD819602W19Grey           06:02 PM, 17th Sep                   Shivani                    We would request you to please check this item.           06:02 PM, 17th Sep                     hi this is naila                    No dear this is not the one           06:02 PM, 17th Sep                   Shivani                    Ok           06:04 PM, 17th Sep                   Shivani                    Please stay on-hold while I check.           06:04 PM, 17th Sep                     hi this is naila                    Please thank u           06:04 PM, 17th Sep                     hi this is naila                    This is not with the zip           06:04 PM, 17th Sep                   Shivani                    Thank you for holding up            06:07 PM, 17th Sep                   Shivani                    We have checked and find only these items.           06:08 PM, 17th Sep                   Shivani                    https://www.centrepointstores.com/ae/en/search?q=women%20bag%20with%20animal%20print%3AallCategories%3Acpwomen&p=2           06:08 PM, 17th Sep                   Shivani                    Kindly have a look into these.           06:08 PM, 17th Sep                   Shivani                    We are unable to find the same item on our website.           06:08 PM, 17th Sep                     hi this is naila                    Here is only shoe express and shoe mart           06:09 PM, 17th Sep                     hi this is naila                    That bag is from shoe express           06:09 PM, 17th Sep                     hi this is naila                    Well let me have a look and will find because in any out let no one is answering call           06:09 PM, 17th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:10 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            06:10 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:12 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1489817