Subject: Ticket Assigned - Conversation with hind
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:10:40 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hind hind                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hind Bot:  Hi Hind ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502455776            05:57 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:57 PM, 17th Sep                     hind                    I returned few items which I purchased on line since August 15           05:58 PM, 17th Sep                     hind                    The refund to my account is missing the total should be 177 SR I received 139           05:58 PM, 17th Sep                     hind                    Why           05:59 PM, 17th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:59 PM, 17th Sep                   Shivani                    Kindly share the order number.           05:59 PM, 17th Sep                     hind                    Then I returned an item which is for 76 SR I received 73 into my account           06:00 PM, 17th Sep                     hind                    Why           06:00 PM, 17th Sep                   Shivani                    Kindly share the order number.           06:00 PM, 17th Sep                     hind                    I will one second please           06:00 PM, 17th Sep                   Shivani                    Please take your time.           06:00 PM, 17th Sep                     hind                    First order # 6216245860           06:01 PM, 17th Sep                     hind                    Second order# 6222213979           06:02 PM, 17th Sep                   Shivani                    Thank you for the detail.           06:03 PM, 17th Sep                     hind                             06:03 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:04 PM, 17th Sep                   Shivani                    Thank you for holding up            06:05 PM, 17th Sep                   Shivani                    We would like to inform you that while placing the order you have used the promotional voucher and all the vouchers are non - refundable.           06:05 PM, 17th Sep                   Shivani                    This is the reason you have received less refund.           06:06 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            06:06 PM, 17th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:08 PM, 17th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:10 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1489814