Subject: Ticket Assigned - Conversation with adeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:06:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adeem adeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adeem Bot:  Hi Adeem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966562874401            05:51 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:51 PM, 17th Sep                     adeem                    Hi           05:51 PM, 17th Sep                   Shivani                    Hello, How may I help you?           05:52 PM, 17th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:54 PM, 17th Sep                     adeem                    I,ve 3 pending return requests order numbers 6220983534 6221805694 6222857980 it,s been one week that i made return request but non of your courier partner contact me           05:54 PM, 17th Sep                   Shivani                    We are sincerely apologies for the inconvenience caused to you.           05:55 PM, 17th Sep                   Shivani                    Kindly share your contact number and complete address so that we can forward it to our team.           05:55 PM, 17th Sep                     adeem                    +966562874401 adeem chohan name marina mall as salam dammam cornish           05:57 PM, 17th Sep                   Shivani                    Kindly share your complete address.           05:58 PM, 17th Sep                   Shivani                    Flat number, Building no, street name           05:59 PM, 17th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:02 PM, 17th Sep                     adeem                    Marina mall, al humaide shop gate no 1 ,2927 Khaleej Road As Salam, Dammam 32416 8467 contain 00966562874401           06:03 PM, 17th Sep                   Shivani                    Thank you for the address.           06:04 PM, 17th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           06:04 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            06:04 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:06 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1489804