Subject: Ticket Assigned - Conversation with mrs malik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 13:05:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mrs  malik mrs  malik                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mrs  Malik ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:53 PM, 17th Sep                     mrs  malik                    Hello           04:54 PM, 17th Sep                   Bot                   أهلا مرة أخرى!           04:54 PM, 17th Sep                     mrs  malik                    Hello           04:57 PM, 17th Sep                   Bot                   أهلا مرة أخرى!           04:57 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:58 PM, 17th Sep                     mrs  malik                    I didn't receive refunds of my order that i receive in august.           04:58 PM, 17th Sep                   Shivani                    Kindly share the order number           04:59 PM, 17th Sep                     mrs  malik                    Ok wait please           04:59 PM, 17th Sep                     mrs  malik                             05:00 PM, 17th Sep                   Shivani                    Thank you for the detail.           05:00 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:00 PM, 17th Sep                     mrs  malik                    Ok           05:00 PM, 17th Sep                   Shivani                    Are you waiting for the refund for this item #Printed T-Shirt in Regular Fit with Short Sleeves.           05:02 PM, 17th Sep                     mrs  malik                    Yes           05:02 PM, 17th Sep                   Shivani                    We sincerely apologies for the delay in refund.           05:03 PM, 17th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:03 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            05:03 PM, 17th Sep                     mrs  malik                    No, thank you... Please solve it soon, so i'll place new order           05:04 PM, 17th Sep                   Shivani                    We will try to resolve the issue on priority.           05:04 PM, 17th Sep                   Shivani                    You're most welcome.           05:04 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:04 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1489655