Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 11:27:47 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I sent to you pic with wrong item already 3 times in my last 3 emails to you.<div dir="auto">Can you please check properly attached files in previous emails or check this link on Google drive if your emails not showing attachments as said to me mam from call center </div>
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<a href="https://drive.google.com/folderview?id=1Wxn2AnZBOhSms1UIlYbxy9Id8ODdg6B_" rel="noreferrer">https://drive.google.com/folderview?id=1Wxn2AnZBOhSms1UIlYbxy9Id8ODdg6B_</a> <br>
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<div dir="auto">Hope you can handle this issue in short time. One week I waiting any updates from your support service.</div>
<div dir="auto">Very want receive my ordered and paid bag.</div>
<div dir="auto">Thank you!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 17 Sep 2020, 14:08 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Katerina,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9601873009<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484602