Subject: New Reply Received - My orders
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 09:43:07 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  My orders  Ticket comment <div class="WordSection1">
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">Mail</a> for Windows 10</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">kh shimy</a><br><b>Sent: </b>Tuesday, September 15, 2020 12:48 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br><b>Subject: </b>Re:[#1481308] - My orders</div>
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<div><div class="MsoNormal">Kindly,..these are the 2 wrong items...refer to my order to find out the difference...my regards<br><br>Sent from my Huawei phone</div></div>
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<br><br>-------- Original message --------<br>From: Max &lt;[email-masked]&gt;<br>Date: Tue, Sep 15, 2020, 12:16 PM<br>To: [email-masked]<br>Subject: Re: [#1481308] - My orders</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Khaled,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> <br>With reference to order no #6223545167</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1481308:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043148237778'>IMG_20200915_124632_resized_20200915_124829258.JPG</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043148237781'>IMG_20200915_124652_resized_20200915_124829642.JPG</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1481308