Subject: Ticket Assigned - Conversation with sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 09:13:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565724091            12:56 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:57 PM, 17th Sep                     sana                    I want to exchange shoe sizes           12:57 PM, 17th Sep                     sana                    I ordered 3 shoes           12:57 PM, 17th Sep                     sana                    One they send entirely different article           12:57 PM, 17th Sep                     sana                    N sizes all of them I want 38 I ordered 39 mistakenly           12:58 PM, 17th Sep                   Shivani                    Kindly share your order number.           12:59 PM, 17th Sep                     sana                    Chat widget opened           01:00 PM, 17th Sep                     sana                             01:01 PM, 17th Sep                     sana                    Chat widget opened           01:01 PM, 17th Sep                     sana                    This is order numb           01:02 PM, 17th Sep                   Shivani                    Thank you for the order number.           01:02 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:02 PM, 17th Sep                     sana                    Chat widget opened           01:03 PM, 17th Sep                     sana                    Nuamia towers b7 1206 AL Nuamia Ajman           01:04 PM, 17th Sep                   Shivani                    Thank you for holding up            01:04 PM, 17th Sep                   Shivani                    We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.           01:04 PM, 17th Sep                     sana                    Yes n one pair is different from what I ordered           01:05 PM, 17th Sep                     sana                             01:05 PM, 17th Sep                   Shivani                    We sincerely apologise for the inconvenience caused to you.           01:06 PM, 17th Sep                   Shivani                    Kindly share the image of the item which you have received.           01:06 PM, 17th Sep                     sana                    This I didn't get. They sent some other design           01:06 PM, 17th Sep                   Shivani                    Kindly share the image of the item which you have received.           01:06 PM, 17th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:08 PM, 17th Sep                     sana                    Chat widget opened           01:09 PM, 17th Sep                     sana                             01:09 PM, 17th Sep                     sana                    They sent this instead of that           01:09 PM, 17th Sep                   Shivani                    This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.           01:10 PM, 17th Sep                   Shivani                    Please be assured this will not repeat in future again.           01:10 PM, 17th Sep                     sana                    No that's fine           01:10 PM, 17th Sep                     sana                    Just a human error           01:10 PM, 17th Sep                     sana                    So if u can arrange exchange           01:11 PM, 17th Sep                     sana                    Will b thankful           01:11 PM, 17th Sep                   Shivani                    We would like to inform you that as per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store only of there is sizing issue.           01:12 PM, 17th Sep                   Shivani                    For wrong delivered item, only return and refund can be done.           01:12 PM, 17th Sep                     sana                    Ok           01:12 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            01:12 PM, 17th Sep                     sana                    So I better go to store. I           01:12 PM, 17th Sep                     sana                    No thnx           01:13 PM, 17th Sep                   Shivani                    You're most welcome.           01:13 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:13 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488931