Subject: Ticket Assigned - Conversation with ghadah alzaid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 09:08:28 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghadah alzaid ghadah alzaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghadah alzaid Bot:  Hi Ghadah Alzaid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599829898            01:00 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:00 PM, 17th Sep                     ghadah alzaid                    Yes please i made an order and paid by card but then you send me a message that some thing is out of stock how will i get the money i paid for that item           01:01 PM, 17th Sep                   Shivani                    Kindly share your order number.           01:01 PM, 17th Sep                     ghadah alzaid                    8203328922 this is order number           01:02 PM, 17th Sep                   Shivani                    Thank you for the detail.           01:03 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:03 PM, 17th Sep                     ghadah alzaid                    Yes           01:04 PM, 17th Sep                   Shivani                    Thank you for holding up            01:05 PM, 17th Sep                     ghadah alzaid                    Your welcome           01:05 PM, 17th Sep                   Shivani                    We would like to inform you that we have process the refund in your my credit wallet.           01:06 PM, 17th Sep                     ghadah alzaid                    Thank you very much           01:07 PM, 17th Sep                   Shivani                    You're most welcome.           01:07 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            01:07 PM, 17th Sep                     ghadah alzaid                    No thank you have a nice day and stay safe           01:07 PM, 17th Sep                   Shivani                    Have a nice day ! t was a pleasure assisting you. Thank you for shopping with us.           01:08 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488911