Subject: Ticket Assigned - Conversation with farrah karmally
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 09:03:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farrah karmally farrah karmally                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farrah karmally Bot:  Hi Farrah Karmally ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  1111 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97338400626            12:45 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:46 PM, 17th Sep                     farrah karmally                    Hi           12:46 PM, 17th Sep                     farrah karmally                    There are 4 items in my cart right now           12:46 PM, 17th Sep                     farrah karmally                    I am trying to remove 2 of them but am not able to remove them           12:46 PM, 17th Sep                     farrah karmally                    I want to remove the first 2 items.   I want to keep the 2 that are 20% off           12:47 PM, 17th Sep                     farrah karmally                    Can you help me with this?           12:48 PM, 17th Sep                   Shivani                    We would request you to please click on the remove option.           12:49 PM, 17th Sep                     farrah karmally                    I tried that           12:49 PM, 17th Sep                     farrah karmally                    It is not working           12:49 PM, 17th Sep                     farrah karmally                    I tried to click on save for later and that doesnt work eother           12:49 PM, 17th Sep                     farrah karmally                    Can you please escalte.this to your IT department           12:50 PM, 17th Sep                   Shivani                    We would like you to clear the cache and cookies of your app and browser. You can also reinstall or update your application.           12:51 PM, 17th Sep                   Shivani                    Then, try it again again to remove the item.           12:51 PM, 17th Sep                     farrah karmally                    I tried reinstalling and it did not work           12:51 PM, 17th Sep                     farrah karmally                    I have tried so many times           12:52 PM, 17th Sep                     farrah karmally                    Can you please ahve someone from your IT dept remove the items           12:52 PM, 17th Sep                   Shivani                    Kindly share your email address.           12:54 PM, 17th Sep                     farrah karmally                    [email-masked]           12:54 PM, 17th Sep                   Shivani                    Thank you for your response.           12:55 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:55 PM, 17th Sep                     farrah karmally                    Ok           12:56 PM, 17th Sep                   Shivani                    Thank you for holding up            12:58 PM, 17th Sep                   Shivani                    We would request you to please share the screenshot of the issue.           12:58 PM, 17th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:01 PM, 17th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:02 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488898