Subject: Ticket Assigned - Conversation with preethi rao
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 09:01:31 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with preethi rao preethi rao                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  preethi rao Bot:  Hi Preethi Rao ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  097653179            12:46 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:47 PM, 17th Sep                     preethi rao                    yes           12:47 PM, 17th Sep                     preethi rao                    Order# 8201264226           12:47 PM, 17th Sep                     preethi rao                    One item as cancelled due to unavailabilty           12:47 PM, 17th Sep                     preethi rao                    ballerina shoes           12:47 PM, 17th Sep                     preethi rao                    I havent received a refund until now fr that tem           12:47 PM, 17th Sep                     preethi rao                    Please let me know the status and reason for delay           12:48 PM, 17th Sep                     preethi rao                    are u there shivani?           12:48 PM, 17th Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:49 PM, 17th Sep                     preethi rao                    ????????           12:49 PM, 17th Sep                     preethi rao                    so what next?           12:49 PM, 17th Sep                     preethi rao                    When do I receive a refund?           12:50 PM, 17th Sep                     preethi rao                    Are u there?           12:50 PM, 17th Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:50 PM, 17th Sep                     preethi rao                    ok           12:51 PM, 17th Sep                   Shivani                    Thank you for holding up            12:53 PM, 17th Sep                     preethi rao                    yes           12:54 PM, 17th Sep                     preethi rao                    whats the updte please?           12:55 PM, 17th Sep                   Shivani                    We would like to inform you that we have processed the refund as a refund voucher.           12:55 PM, 17th Sep                     preethi rao                    and how do i collect this?           12:55 PM, 17th Sep                   Shivani                    The voucher code you need to apply at checkout on your next purchase is 202009050943468201264226-69703-11963           12:55 PM, 17th Sep                     preethi rao                    and how do i use this?           12:56 PM, 17th Sep                     preethi rao                    just buy and tell the cashier the code?           12:56 PM, 17th Sep                     preethi rao                    and how ould he know if I'm the right person?           12:56 PM, 17th Sep                     preethi rao                    can u email it to me?           12:56 PM, 17th Sep                   Shivani                    Also, the value of the voucher is KWD 2 and it is applicable on shoemart online store           12:57 PM, 17th Sep                   Shivani                    This voucher is only applicable on online store only.           12:57 PM, 17th Sep                     preethi rao                    oh           12:57 PM, 17th Sep                     preethi rao                    so i cant use it at the store?           12:57 PM, 17th Sep                   Shivani                    No, online vouchers can only be redeemed for online shopping. Store and Online platform are separate from each other.           12:59 PM, 17th Sep                     preethi rao                    ok thank you           12:59 PM, 17th Sep                   Shivani                    You need to apply the given voucher code on promo code section at the checkout page.           12:59 PM, 17th Sep                   Shivani                    Your're most welcome.           12:59 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            01:00 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:01 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488895