Subject: Ticket Assigned - Conversation with rathod jignesh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 08:53:53 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rathod jignesh rathod jignesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  rathod jignesh Bot:  Hi Rathod Jignesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:31 PM, 17th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:32 PM, 17th Sep                     rathod jignesh                    Hello shivani Jignesh Rathod hre           12:32 PM, 17th Sep                   Shivani                    Hello! How may I help you?           12:33 PM, 17th Sep                     rathod jignesh                    Last few days before i shopping online my order is declined but my amount is deducted from bank worth 64 kd .so they told me for take bank statements for refund it back           12:33 PM, 17th Sep                   Shivani                    Kindly share your email address and date of purchase.           12:34 PM, 17th Sep                     rathod jignesh                    Date of purchase is 07 September           12:35 PM, 17th Sep                     rathod jignesh                    [email-masked]           12:35 PM, 17th Sep                   Shivani                    We are sorry to inform you that we can not find any order under this email.           12:36 PM, 17th Sep                   Shivani                    Kindly check your email address and share the correct one.           12:38 PM, 17th Sep                     rathod jignesh                    What u say.i order 64 kd and that order is declined from centre point           12:38 PM, 17th Sep                     rathod jignesh                    This is the one only email i m using           12:38 PM, 17th Sep                     rathod jignesh                    Can.u check by my phone number also its 6550 1798           12:38 PM, 17th Sep                   Shivani                    We can not see any order under your email.           12:38 PM, 17th Sep                   Shivani                    We can not find any order under your email and as well as your phone number.           12:39 PM, 17th Sep                     rathod jignesh                    Chat widget opened           12:40 PM, 17th Sep                     rathod jignesh                    Ok i send u message from it           12:40 PM, 17th Sep                     rathod jignesh                    I make screen shot           12:41 PM, 17th Sep                   Shivani                    We would request you to please share the bank statement and the transaction number.           12:41 PM, 17th Sep                     rathod jignesh                             12:41 PM, 17th Sep                     rathod jignesh                    Ok           12:41 PM, 17th Sep                     rathod jignesh                             12:42 PM, 17th Sep                     rathod jignesh                    And before bank give me reference number is 999936244           12:43 PM, 17th Sep                     rathod jignesh                    Chat widget opened           12:43 PM, 17th Sep                   Shivani                    Thank you for the details.           12:44 PM, 17th Sep                     rathod jignesh                    Welcome           12:44 PM, 17th Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           12:44 PM, 17th Sep                   Shivani                    We will get back to you via email.           12:44 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            12:44 PM, 17th Sep                     rathod jignesh                    It's better if u contact in phone number and how many days i know abt this           12:45 PM, 17th Sep                   Shivani                    We would like to inform you that we can only contact you through email.           12:46 PM, 17th Sep                     rathod jignesh                    It's not sure how many days for solve this problem ???its already 10 days finished and again need more days           12:46 PM, 17th Sep                   Shivani                    Also, we will try to resolve your issue on priority.           12:46 PM, 17th Sep                     rathod jignesh                    So is it ok if i go centre point and i tell them my problems personally           12:47 PM, 17th Sep                     rathod jignesh                    Coz i don't think it's become fast process abt refund           12:48 PM, 17th Sep                     rathod jignesh                    ??????           12:49 PM, 17th Sep                   Shivani                    We are sorry to inform you that as it is online purchase store team will not be able to assist on this.           12:50 PM, 17th Sep                   Shivani                    We will try to resolve your issue on priority please allow us some more time.           12:50 PM, 17th Sep                   Shivani                    Is there anything else I can help you with?            12:50 PM, 17th Sep                     rathod jignesh                    I hope it become earlier thanks           12:51 PM, 17th Sep                   Shivani                    You're most welcome.           12:52 PM, 17th Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:53 PM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1488870