Subject: Ticket Assigned - Conversation with shoeb mohajir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 15:14:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoeb mohajir shoeb mohajir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoeb mohajir Bot:  Hi Shoeb Mohajir ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553050262            07:04 PM, 15th Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may
  I help you?           07:05 PM, 15th Sep                     shoeb mohajir                    Yes I would like to return one item but its not showing the option for return           07:07 PM, 15th Sep                   Shivani                    Kindly share the order number           07:07 PM, 15th Sep                   Shivani                    Also, share the name of the item along with its item id.           07:07 PM, 15th Sep                     shoeb mohajir                    Chat widget opened           07:07 PM, 15th Sep                     shoeb mohajir                             07:08 PM, 15th Sep                     shoeb mohajir                             07:08 PM, 15th Sep                     shoeb mohajir                    Charmz layered  necklace with dangler           07:09 PM, 15th Sep                     shoeb mohajir                    I rcvd the damaged piece           07:09 PM, 15th Sep                     shoeb mohajir                    The packaging was
  not good           07:09 PM, 15th Sep                   Shivani                    This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.           07:09 PM, 15th Sep                   Shivani                    Kindly share the image of the item which you have received damaged.           07:10 PM, 15th Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           07:12 PM, 15th Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           07:14 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484382